Key Performance Indicators (KPIs) are defined as “measures that provide managers with the most important performance information to enable them and their stakeholders to understand the performance level of an organization.” At PBL, we balance financial and operational performance, blending our Core Values with the Balanced Scorecard to encourage continual improvement and innovation.
Our KPIs are directly connected to our Core Values, and at the top of our Core Values is safety.
1. Preventable Collisions
2. Non-Preventable Collisions
3. Driver Violations
4. Total Employees
5. Resignations/Terminations
2. Non-Preventable Collisions
3. Driver Violations
4. Total Employees
5. Resignations/Terminations
6. Employee Turnover
7. Breakdown/Late
8. WCB – Incidents
9. WCB – Lost Days
10.Customer Complaints
